What can you do if your Internet connection is too slow or down?

Advertising promises made for an Internet connection are often a world apart from the actual speeds. In some cases, you can reduce your monthly payment or even terminate your contract without notice. The sample letter generator provided by Verbraucherzentrale Nordrhein-Westfalen e.V. (Consumer Organisation of North Rhine-Westphalia) can help you here.

You can find more information on the subject here.